Privacy Policy
Sydney Tree Rigging values and respects the privacy of the people we deal with. Sydney Tree Rigging is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. This Privacy Policy (Policy) describes how we collect, hold, use and disclose your personal information, and how we maintain the quality and security of your personal information.
1
What personal information do we collect?
Name, mailing or street address, phone number, email address
2
How do we collect your personal information?
We collect your personal information directly from you when you: interact with us over the phone; interact with us in person; interact with us online; participate in surveys or questionnaires; subscribe to our mailing list;
3
How do we use your personal information?
We use your personal information in the following ways: to inform you about products and services available on our website; to obtain your feedback on our products and services, as well as overall customer satisfaction; to fulfil requests you have made; and to send you promotional materials we believe will be of interest to you.
You can opt-out of getting any of these messages from us by following the instructions given in each message or calling our office.
4
Security of Personal Information
We go to great lengths to keep your personally identifiable information safe. Secure Sockets Layer (SSL) technology is used to process all secure orders and confidential information over a secure server. All client contact information, including credit card numbers, names, and addresses, is kept under strict confidence. Only our CRM and accounting system retain your personal information online.
5
Use of cookies
The Sydney Tree Rigging website uses cookies. A cookie is a small file of letters and numbers the website puts on your device if you allow it. These cookies recognise when your device has visited our website before, so we can distinguish you from other users of the website. This improves your experience and the Sydney Tree Rigging website.
6
[Website analytics
Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.
7
Direct marketing
We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS, fax and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
8
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.